Policies

We offer a variety of payment methods through the familiar and trusted Yoco interface. We process MasterCard and Visa credit cards, Instant EFT with SA’s major banks.

CREDIT & CHEQUE CARDS

Credit cards are well known and a de facto online payment method the world round. We process local and international credit cards and cheque cards, with a variety of fraud protection mechanisms in place to protect sellers against costly chargebacks. 

INSTANT EFT

Instant EFT enables buyers to make payments with traditional internet banking with SA’s major banks. The electronic funds transfer (EFT) gets verified instantly. 

SHIPPING CHARGES AND DELIVERY TIMES:

All Purple Mobile product prices  include VAT.  and Delivery in South Africa.  The distribution of the Devices are through PARGO and collection of the Device from its most convenient Pargo collection counter,

nominated by the Subscriber.

Purple Mobile is committed to delivering your SIM Cards & Handsets accurately and timeously.

Purple Mobile may use different courier agents but strive towards ensuring such agents  adhere to agreed service levels.

ORDER DISPATCH NOTIFICATION:

Customers will be contacted once the product is ready for shipment. In addition, customer will receive another message with package tracking details once the product gets shipped.

IN CASE OF DELAY:

We are committed to deliver your product in best condition and always on time.

Order timelines are provided as guidelines taking into consideration normal situation/s.

We will NOT be accountable for delays caused due to payment authorization.

Due to regulatory and operational restrictions, we do not provide cash on delivery option.

We deliver across SA. Customers should ensure to provide full address (with landmarks, if any) with street code and contact number (preferably mobile number)

TRANSIT RISK:

• Purple Mobile is shipping all SIM cards and devices as fully insured. If a Courier Company fails to deliver, customers will not suffer any loss. In-transit risk is all ours, but Purple Mobile will not be responsible for lost and stolen packages after being left at a customer's address by postal / courier agency.
•  If a shipment is lost in transit, we wait for 5 working days and after confirmation from customer that it has not arrived, then after we will reprocess / reship the order, but it will depend upon the product availability.

TAXES & DUTIES:

Product Prices displayed are inclusive of all taxes or other charges 

For any query contact us at support@purplemobile.co.za

Any subscription agreement may be cancelled within 7 days after having approved a DebiCheck mandate.

All conditions of cancellation are included in the standard subscription agreement.

For any query contact us at support@purplemobile.co.za

At Purple Mobile, we are committed to safeguarding your privacy. You can read our Usage Terms to know more. In case you do not agree with these terms and conditions, please do not sign up and use the services of Purple Mobile.

 When you access the Purple Mobile website (website, mobile site, mobile search, SMS, WAP and any other medium collectively referred to as ‘Media’) you may be required to share certain information such as your name, address, contact number, credit card details and similar personal information with us (collectively referred to as ‘Personal Information’). This information is collected to help us process your order and to offer you the best possible services.

The information that you share with us is NOT under any circumstances shared with any third parties for marketing and/or any other purposes. We will share your personal information only if we have your written consent to do so or if we are required to do so by a court of law.

You can be rest assured that your information is absolutely safe with us. We have sufficient anti-hacking, defence and fool-proof security mechanisms in place to protect your identity and information.

You can shop on Purple Mobile without having to be troubled by any privacy issues.

USE OF THE WEBSITE 

By accessing the website, you warrant to Purple Mobile (Pty) Ltd that you are legally entitled to do so and to make use of the information available via the website.

USAGE OF PRODUCTS

Our products are meant for the use of retail customers and are not meant for commercial/non-retail use. Any commercial/non-retail usage of these packs is subject to scrutiny and action from Purple Mobile. 

In terms of any breach of the terms and conditions herein and/or misuse/unauthorized use or for the cases where SIM is transferred/alienated for any commercial purpose, including telemarketing or otherwise Purple Mobile reserves the right to withdraw all services from that particular SIM.

No alert will be sent out on voice usage i,e outgoing call minutes

ACCURACY OF CONTENT AND INVITATION TO OFFER

Purple Mobile (Pty) Ltd has taken every care in the preparation of the content of this website, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices displayed are inclusive of VAT as applicable.

All products/services and information displayed on the website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Purple Mobile (Pty) Ltd reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

TRADEMARKS

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content is at your own risk.

WARRANTIES

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

CONFLICT OF TERMS

If there is a conflict or contradiction between the provisions of this website's terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

APPLICABLE LAWS

Use of this website shall in all respects be governed by the laws of the courts of South Africa, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Johannesburg, South Africa shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Devices  may be exchanged by subscribers after receipt of handsets on the following conditions;

1. Subscriber must communicate its acceptance of the exchange policy and intent to exchange the device, in writing, within 7 days after receipt of the device.
2. The device must be returned unused, non damaged and accompanied by all of its original packaging and accesories, within 7 days after having received the device.
3. The subscriber will be liable for a return fee of 25% of the retail value of the device to a minimum of R400
4. The subscriber will be responsible for the courier costs relating to the return of the original device as well as the delivery of the replacement device.
5. Upon receipt and inspection of the original device, the subscriber will be allowed to enter into a new agreement and its activation fee to be transferred to the new subscription agreement.

Subscribers may return defective devices subject to the following condtions and process;

1. Defective devices must be reported within 3 days from receipt of the equipment and be returned upon receipt of a return waybill from Purple Mobile.
2. Upon receipt of the device by Purple Mobile, the device will be returned to the manufacturer for assessment and repair if required. 
3. In the instance where repair is required, Purple Mobile will absorb all costs of delivery back to the subscriber.
4. The subscriber will be informed of the assessment by the manufacturer.